This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here

Tracking global change in IT Infrastructure

Get Adobe Flash player

News Archive

Bharti Signs Managed Services Agreement With Nortel

Bharti Tele-Ventures has signed a five- year managed services agreement with Nortel to host contact centre services for more than 19.7 million subscribers to Bharti's Airtel GSM mobile, broadband and fixed-line services. Nortel will create a Network Operations Center (NOC) in New Delhi and provide network design, integration, support and maintenance services for Bharti's contact centre architecture. A 24x7 'virtual storefront' voice portal based on Nortel's interactive voice response (IVR) solution will be the cornerstone of Bharti's new contact centre operation.

iXConsulting

  • RF Code
  • MigSolv
  • DigiPlex