Colt, Europe’s leading information delivery platform, has announced that Shurgard Self-Storage, the world's largest owner and manager of storage solutions has deployed its enterprise Unified Communications solution across 200 European sites. The solution has enabled Shurgard to provide a significantly improved customer service experience by answering 50% more inbound calls. This has resulted in a huge increase in sales conversions and increased annual turnover by €5 million, representing a return on investment in much less than a year.
Shurgard already had a Colt managed MPLS network connecting all of its sites via DSL links. The same network now carries Shurgard's IP voice traffic, enabling the company to consolidate its voice and data requirements with Colt as its sole managed service provider and to benefit from a single SLA covering the entire solution.