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Special Report: Global Crossing Launches Value-added Colocation

In response to growing enterprise demand for IP services, Global Crossing has launched Colocation OnSite-Assist, which enables customers to enter new markets and roll out converged IP services, while reducing their operating expenses as they expand.

The new colocation service, which offers on-site technical support, allows carriers, enterprises and service providers to colocate their equipment at Global Crossing’s Points of Presence (POPs) in 60 major cities.

These sites link customers’ major business centres around the world, providing the global reach and capacity of Global Crossing’s high-speed, intra-city SONET/SDH and DWDM rings.

The company recently expanded colocation service to six new locations in the United States, including Ashburn, Va., Chicago, Dallas, Los Angeles, Newark, N.J., and San Jose, California.

As part of the service, Global Crossing technicians monitor customers’ hardware components, including signals, cables, routers, servers and switches. They conduct basic maintenance activities such as equipment reboots, power cycling and loop backs. In addition, technicians provide basic observation and reporting of the hosted infrastructure and environment where the equipment is located, including recording inventory and managing the physical storage of equipment.

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